Privacy Policy

Last updated: 22 October 2026

This Privacy Policy explains how Team Diamonds ("we", "us", "our") collects, uses, stores and protects personal information when you visit or use this website.

We respect your privacy and are committed to protecting your personal information in accordance with applicable South African law, including the Protection of Personal Information Act 4 of 2013 ("POPIA").

By using this website or submitting information to us, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Our website address is https://teamdiamonds.co.za. This website is operated independently by an Avon Representative and Sales Leader. It is not the official corporate website of Avon.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

  • complete an online Avon application or enquiry form;
  • contact us by email, telephone or WhatsApp;
  • request information about becoming an Avon Representative;
  • subscribe to communications or updates; or
  • otherwise communicate with us.

Depending on how you interact with the website, the information we may collect can include:

  • full name;
  • email address;
  • cell and WhatsApp numbers;
  • nationality;
  • residential, delivery or collection address details;
  • whether you wish to apply for a credit limit;
  • a photo of your identity document and a photo of you holding it ("identity verification documents");
  • information relevant to your Avon Representative application; and
  • communications and enquiries you send to us.

You should only provide information that is necessary for the purpose for which it is requested.

3. Identity Verification Documents

Your identity document and selfie are sensitive information. We collect them only to verify your identity for your Avon Representative application and to prevent fraud.

These photos are stored in private storage that is not publicly accessible. Only authorised people involved in processing your application can view them, after signing in through an access-controlled system. We never attach your documents or application details to emails.

4. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by our website or hosting provider, including your IP address, browser and device information, pages visited, the referring website and the date and time of your visit.

This information is used to operate, secure and improve the website and to prevent abuse of our forms.

5. Cookies

Our website uses only the cookies and similar technologies needed for it to work securely. See our Cookie Policy for details.

6. Why We Use Your Personal Information

We may process your personal information for purposes including:

  • responding to your enquiries;
  • providing information about joining Avon;
  • assisting you with the Avon Representative application process;
  • contacting you regarding your application or enquiry;
  • verifying your identity and preventing fraud, abuse or security incidents;
  • maintaining records;
  • complying with legal and regulatory obligations; and
  • establishing, exercising or defending legal rights.

We will not collect or use personal information for purposes that are incompatible with the purpose for which it was collected, unless permitted or required by law.

7. Avon Applications

If you submit an application to become an Avon Representative through this website, the information you provide will be used to process and facilitate your application.

Your application is submitted to Avon (and the relevant Avon entity) for registration, and the information necessary for that process will be shared with them. Avon may conduct a credit assessment where you have asked for a credit limit.

Submitting an application through this website does not, by itself, guarantee acceptance as an Avon Representative. Any final approval or appointment is subject to the applicable Avon requirements and processes.

8. Sharing Your Information

We do not sell your personal information.

We may disclose personal information where reasonably necessary, including to:

  • Avon or relevant Avon entities, to process an application;
  • website hosting, storage and technical service providers;
  • email delivery providers;
  • professional advisers where reasonably necessary; or
  • law enforcement, regulators or other authorities where disclosure is required or permitted by law.

We take reasonable steps to ensure that third parties processing personal information on our behalf maintain appropriate safeguards.

9. Third-Party Services

This website uses third-party service providers for hosting, secure file storage, content management and email delivery. These providers process information on our behalf and in accordance with their own privacy and security commitments.

10. Direct Marketing

We will only send you direct electronic marketing where you have agreed to receive it or where the law otherwise allows. You may ask us to stop at any time by contacting us or by using the unsubscribe option in the communication.

11. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against loss, damage, unauthorised access or disclosure, alteration and unlawful processing. These include encrypted connections, private storage for identity documents and access controls for anyone reviewing applications.

No method of transmitting or storing information electronically can be guaranteed to be completely secure. If we become aware of a security compromise involving your personal information, we will take the steps required by law, including notifying you and the Information Regulator where required.

12. How Long We Keep Personal Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, or as long as required by law. Identity verification documents are deleted once your application has been processed and they are no longer needed, unless we are required to keep them for longer.

When personal information is no longer required, we securely delete, destroy or de-identify it.

13. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • request access to personal information we hold about you;
  • request correction or updating of inaccurate information;
  • request deletion of information where legally permissible;
  • object to certain processing of your personal information;
  • object to direct marketing;
  • withdraw consent where processing is based on consent; and
  • lodge a complaint with the Information Regulator.

Requests can be sent to applications@teamdiamonds.co.za. We may need to verify your identity before processing certain requests.

14. Children's Information

Avon Representatives must be at least 18 years old. This website is not intended to collect personal information from children.

If you believe that a child has provided personal information to us, please contact us so that we can review and remove it.

15. International Transfers

Some service providers we use may process or store information outside South Africa. Where this happens, we take reasonable steps to ensure the transfer complies with POPIA, including that the recipient is subject to adequate data-protection safeguards.

16. Links to Other Websites

Our website contains links to third-party websites, including Avon websites, the online brochure, the online store and payment portals. We are not responsible for the privacy practices of third-party websites, and we recommend reviewing their privacy policies before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised "Last updated" date.

18. Contact Us

If you have questions about this Privacy Policy or wish to exercise a privacy right, please contact us at on the WhatsApp number listed. We will respond within the time required by law.

19. Information Regulator

If you are not satisfied with our response, you may lodge a complaint with the Information Regulator of South Africa.